FAQs

Orders/Shipping:

1) I just placed my order, when will it be shipped?

All of our products are hand made. Your order may take 7-10 business days to process and ship. An email will be sent to you once your order has processed and shipped along with your tracking information. If you haven't received any updates in this time frame please contact us for assistance.

2) I just purchased an item and was charged twice.

Before making your purchase online please ensure that your wifi or internet is working properly on mobile and desktop devices. Refrain from using the refresh button during checkout as well as this may sometimes cause double charges. In the event that you have been overcharged please contact us and inform us so that we can help you resolve this matter.

3) Why was my purchased was declined during checkout?

If your transaction was declined using our Paypal checkout, please contact Paypal directly to check the standings of your account and why your payment was declined. Planet Potency does not receive payment on declined transactions and we cannot issue refunds. This is handled directly with Paypal. www.Paypal.com 

4) Checking out with PAYPAL APP

Upon checkout you will be asked by Paypal if you want to login using the app or browser. We suggest continuing with the browser for payments however if you continue with the app ensure the app is up to date with new upgrades. If you experience any issues checking out with the app contact Paypal directly to make sure everything is in order with your account. This is handled directly with Paypal. www.Paypal.com 

5) Do you offer discounts? Where can I find promo codes?

Absolutely follow us on Instagram and Snapchat: @ShopTaliban for special discounts available only to our followers! Also subscribe for special savings sent exclusively to our newsletter subscribers.

6) Gifting: Can I purchase products and have it shipped to someone else?

Absolutely, when checking out in the shipping information section: you can either input your information or the person whom you wish to send the purchased items to. You can also input your shipping info in this section and leave us a message in the (notes or instructions box) and input the Shipping info there. **If you forget to do this part simply contact us using the contact form as soon as possible to see if we can implement the changes. 


Return Policy: 

1) What is your return policy?

-All sales are final

2) I have a question about my order, who do I contact?

-Please fill out the contact form and we will be happy to assist you. 

Care Instructions:

1) What is the best way to care for my new garment?

Dry Clean 

or

Wash: Inside out cold, low delicate cycle, DO NOT use bleach

Dry: Inside out on low delicate or air dry cycle, DO NOT use HIGH Heat, Do NOT iron directly on graphic.